ISO 20000 â IT Service Management System Compliance
ISO/IEC 20000 is an international standard that defines requirements for an Information Technology Service Management System (ITSM). It provides a framework to help organizations establish, implement, maintain, and continually improve IT service management processes. ISO 20000 compliance involves meeting specific requirements outlined in the standard. ISO 20000 compliance helps organizations achieve effective IT service management, ensuring that IT services are delivered efficiently, reliably, and aligned with customer needs.
Service Management System
Establish an IT service management system that aligns with ISO 20000 requirements. This involves defining policies, procedures, and documentation for service management activities.
Service Delivery & Support
Establish processes for service delivery and support, including incident and problem management, change management, release management, and service desk activities.
Service Design and Transition
Define service requirements, design service solutions, and manage service transitions to ensure that new or changed services meet customer needs and expectations.
Performance & Improvement
Monitor and measure the performance of IT services and processes. Implement improvements based on performance data, customer feedback, and the results of service reviews and audits.
ISO 20000
Services
ISO 20000
Services
Gap Assessment
Conduct a thorough assessment of current ITSM practices and capabilities to identify gaps and areas of improvement with baseline requirements.
Process Design and Improvement
Design processes to improve ITSM processes to ensure they meet ISO 20000 requirements and support efficient and effective service delivery.
Policy and Procedure Development
Developing ITSM policies, procedures, and documentation that align with ISO 20000 requirements.
Training and Awareness
Provide training to employees, educating them on service requirements based on ISO 20000 compliance requirements.
Certification Support
Extend support for ISO 20000 certification throughout the certification process by assisting with audit preparations, readiness assessments, and corrective action.
Internal Audits
Conducts internal audits to assess readiness for compliance, which helps identify improvement areas and ensures that the ITSM system is functioning effectively.
Performance Monitoring
Establishing performance measurement mechanisms to monitor the effectiveness of ITSM processes and key performance indicators to ensure continuous improvement.
Continual Improvement
Ensure support for the ITSM system for continual improvement based on feedback, lessons learned, and changes in business needs or service requirements.
ISO 20000 Process
